Refund and cancellation policy

Free trial

New accounts get a 14-day free trial. No payment is taken during the trial, so there is nothing to refund.

Cancelling a subscription

You can cancel from Billing in your dashboard at any time. Your plan stays active until the end of the current billing period and is not renewed after that. Your account then moves to the Free plan; your data is kept.

Refunds

• First payment: if you are not satisfied, ask for a refund within 7 days of your first paid charge and we will refund it in full.
• Annual plans: if you cancel within 30 days of an annual charge, we refund the unused months, less the price of the months used at the monthly rate.
• Monthly renewals and AI document add-ons that have been used are not refundable.
• Charges made in error, such as a duplicate payment, are always refunded in full.

How refunds are paid

Refunds go back to the original payment method through Razorpay and usually reach you within 5–7 working days after we process them. A credit note is issued against the original GST invoice.

How to ask

Email hello@docflo.in from the account owner's email address with your firm name and the invoice number. We reply within one working day.